Fully Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Dawson (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K plan with employer match

Employee stock plan participation

Paid holidays and time off

Career progression opportunities

Job summary

Insurance Office of America is seeking a Personal Lines Account Manager to oversee client service and policy administration in a fully remote role aligned to EST. The position emphasizes renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, with mentoring responsibilities for Account Associates.

The ideal candidate will have Florida Personal lines experience, 5+ years in the industry, an active license, and strong communication skills, along with proficiency in MS Office

Qualifications

• 5+ years of industry experience
• State required active licensing
• Exceptional customer service and communication skills
• Strong multi-tasking, organizational, delegation, and decision-making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

Responsibilities

• Book of Business Management: Maintain records, renewals, remarkets, quotes, and bind additional lines.
• Client Protection: Ensure clients' assets are protected through comprehensive insurance products and coverages.
• Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.
• Report Monitoring: Track expiration, past due renewals, and A/R reports for timely servicing.
• Invoicing: Create and distribute client invoicing; collect outstanding balances.
• Claims Assistance: Facilitate client claims processes as needed.
• Performance Monitoring: Ensure productivity, quality, and service standards; suggest improvements.
• Supervisor Communication: Maintain transparent communication with supervisor on obstacles and expectations.
• Sales Collaboration: Work with commercial sales to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Industry experience

Active licensing

Customer service

Multi-tasking

Attention to detail

MS Office

Education

High School diploma

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America is seeking a Personal Lines Account Manager to oversee client service and policy administration in a fully remote role aligned to EST. The position emphasizes renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports, with mentoring responsibilities for Account Associates.

The ideal candidate will have Florida Personal lines experience, 5+ years in the industry, an active license, and strong communication skills, along with proficiency in MS Office