Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Midway (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Stock plan participation

Career growth opportunities

Work-life balance

Job summary

Insurance Office of America, Inc. is seeking an experienced Personal Lines Account Manager to oversee client service for personal insurance programs.

This fully remote role requires Florida personal lines experience and offers opportunity for mentoring and team development while coordinating renewals, remarkets, invoicing, and policy reviews. Ideal candidates will have 5+ years in the industry, an active license, strong communication, and the ability to manage multiple tasks with high accuracy.

Qualifications

• 5+ years of industry experience required.
• Active state insurance license required.
• Exceptional customer service and communication skills required.
• Strong multi-tasking and organizational abilities.
• High accuracy in handling large workloads.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Manage renewals, remarkets, invoicing, and policy administration.
• Oversee client interactions and ensure service excellence.
• Collaborate with underwriters to meet client needs.
• Track expirations, renewals, and accounts receivable.
• Prepare and send client invoices and collect balances.
• Assist clients with claims processes as needed.
• Monitor productivity, quality, and service standards; coach as needed.
• Communicate openly with supervisor about performance and obstacles.
• Collaborate with sales to develop solutions for mutual clients.

Skills

5+ years of industry experience

Customer service

Communication skills

Multi-tasking

Attention to detail

MS Office

Education

Active licensing (state)

High School diploma

Tools

MS Office Suite

Job description

Insurance Office of America, Inc. is seeking an experienced Personal Lines Account Manager to oversee client service for personal insurance programs.

This fully remote role requires Florida personal lines experience and offers opportunity for mentoring and team development while coordinating renewals, remarkets, invoicing, and policy reviews. Ideal candidates will have 5+ years in the industry, an active license, strong communication, and the ability to manage multiple tasks with high accuracy.