Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Tallahassee (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays and vacations

401K with employer match

Employee stock plan participation

Professional growth opportunities

Work-life balance culture

Community involvement

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone. The role focuses on client service excellence, renewals, remarkets, invoicing, and policy reviews, with mentoring duties for Account Associates.

The ideal candidate brings 5+ years of personal lines experience, active Florida licensing, and outstanding communication. A strong MS Office skill set and high accuracy in busy environments are essential.

Qualifications

• 5+ years of industry experience is required.
• Florida personal lines licensing is required.
• Excellent customer service and communication skills.
• Strong multitasking and organizational abilities.
• High attention to detail with accuracy in handling volumes.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage book of business: renewals, remarkets, quotes, and bind extensions.
• Ensure client assets are protected with comprehensive coverage.
• Collaborate with underwriters to tailor client solutions.
• Monitor expirations, past due renewals, and AR reports.
• Create and distribute client invoicing for new business and renewals.
• Assist clients with claims processes as needed.
• Mentor and train Account Associates; delegate work accordingly.
• Maintain open communication with supervisor about performance.
• Collaborate with commercial sales to serve mutual clients.
• Uphold IOA values with integrity and leadership.

Skills

5+ years industry experience

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision making

Attention to detail

Education

High School diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone. The role focuses on client service excellence, renewals, remarkets, invoicing, and policy reviews, with mentoring duties for Account Associates.

The ideal candidate brings 5+ years of personal lines experience, active Florida licensing, and outstanding communication. A strong MS Office skill set and high accuracy in busy environments are essential.