Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Buford (GA); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance (company-paid)

401K with employer match

Paid holidays and leave

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone. The role focuses on client service, renewals, invoicing, and policy reviews while mentoring team members. A Florida personal lines background is noted, and licensing is required.

The position emphasizes collaboration with underwriters, sales teams, and supervisors to manage risk, close renewals, and support growth across the book of business.

Qualifications

• 5+ years of industry experience.
• State-required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma (or equivalent).

Responsibilities

• Oversee book of business management: renewals, remarket, quotes, bind additional lines of business.
• Ensure client assets are protected through comprehensive insurance products.
• Collaborate with underwriters to find solutions for client needs.
• Track expirations, past due renewals, and A/R reports for timely servicing.
• Create and distribute client invoicing for new business and renewals; collect outstanding balances.
• Facilitate client claims processes as needed.
• Monitor performance: productivity, quality, and service standards; implement coaching as needed.
• Communicate with supervisor about obstacles and performance expectations; participate in coaching.
• Collaborate with commercial sales to develop solutions for mutual clients.
• Uphold IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multitasking

Organization

Decision making

MS Office

Education

State-required active license

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager who can work remotely in the EST time zone. The role focuses on client service, renewals, invoicing, and policy reviews while mentoring team members. A Florida personal lines background is noted, and licensing is required.

The position emphasizes collaboration with underwriters, sales teams, and supervisors to manage risk, close renewals, and support growth across the book of business.