Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Lakeland (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401K with match

Stock plan

Career growth

Work-life balance

Job summary

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role in the EST time zone. Ideal candidates will have Florida personal lines experience, 5+ years in the industry, and active licensing.

You will manage renewals, remarkets, invoicing, and client communications while mentoring teammates and collaborating with underwriters and sales staff. You will oversee end-to-end policy administration, ensure coverage gaps are closed, and maintain high service

Qualifications

• 5+ years of insurance industry experience.
• State-required active licensing (insurance).
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large workloads.
• MS Office proficiency (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Book of Business management: maintain records, renewals, remarket, quote and bind additional lines.
• Client protection: ensure assets are protected with comprehensive insurance products.
• Underwriter collaboration: work with underwriters for customer solutions.
• Report monitoring: track expirations, renewals, and A/R for timely servicing.
• Invoicing: create and distribute client invoicing; collect balances.
• Claims assistance: facilitate client claims processes as needed.
• Performance monitoring: ensure productivity, quality, and service standards; coaching as needed.
• Supervisor communication: keep supervisor informed and seek coaching.
• Sales collaboration: partner with commercial sales to serve mutual clients.
• Champion IOA values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Multitasking

Organizational skills

Delegation

Decision making

Attention to detail

Education

Active state insurance license

High School diploma or equivalent

Tools

Outlook

Word

Excel

Job description

Insurance Office of America, Inc. is seeking a Personal Lines Account Manager for a fully remote role in the EST time zone. Ideal candidates will have Florida personal lines experience, 5+ years in the industry, and active licensing.

You will manage renewals, remarkets, invoicing, and client communications while mentoring teammates and collaborating with underwriters and sales staff. You will oversee end-to-end policy administration, ensure coverage gaps are closed, and maintain high service