Remote Personal Lines Account Manager (EST)

Insurance Office Of America, Inc.; Sun City Center (FL); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sickTime

Employee stock plan participation

Professional growth and career机会

Job summary

Insurance Office of America is seeking a Personal Lines Account Manager for a fully remote role supporting clients in the EST time zone. The position requires Florida personal lines experience and active licensing, with occasional on-site needs per policy and location requirements.

Responsibilities include overseeing client service, renewals, remarkets, invoicing, AORs, and policy reviews, while mentoring Account Associates and collaborating with sales to meet client needs.

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• Exceptional customer service and communication skills.
• Strong multi-tasking, organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School diploma or equivalent.

Responsibilities

• Oversee client service and communication with excellence in every interaction.
• Manage administrative processes for client policies: renewals, remarkets, invoicing, E&O, MVRs, and Clue Reports.
• Handle proposals, AORs, cancellations, and policy reviews.
• Delegate work to Account Associates and mentor team members.
• Monitor expirations, renewals, and A/R reports to ensure timely servicing.
• Facilitate client invoicing and collect outstanding balances.
• Assist clients with claims processes as needed.
• Collaborate with commercial sales to develop client solutions.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Delegation

Decision making

Attention to detail

Education

High School diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Personal Lines Account Manager for a fully remote role supporting clients in the EST time zone. The position requires Florida personal lines experience and active licensing, with occasional on-site needs per policy and location requirements.

Responsibilities include overseeing client service, renewals, remarkets, invoicing, AORs, and policy reviews, while mentoring Account Associates and collaborating with sales to meet client needs.