Remote Performance & Learning Architect

Zoom; Dover (DE); Hybrid; USD 98,000 - 226,000; Full time

Job summary

Zoom is seeking a Talent & Learning Manager to own the design, implementation, and continuous improvement of the company’s performance management philosophy, strategy, and systems. You will build cohesive talent processes across the cycle, deliver enablement content, and partner with senior leadership to drive measurable outcomes.

This role sits within Zoom's People Experience organization, focusing on scalable learning, talent planning, and data-informed decisions to support growth and

Qualifications

• 8+ years of experience in talent management, performance management, organizational development, or a related HR discipline.
• Hands-on learning and development experience designing and delivering enablement content, manager training, or leadership programs.
• Ability to design and iterate talent and performance programs including technology solutions.
• Practical experience using AI tools to surface insights and scale personalized experiences.
• Product-owner mindset with ability to define success metrics and drive adoption.
• Proven ability to partner with senior leaders and stakeholders and communicate effectively.
• Robust data-driven approach to measure program impact and continuously improve.

Responsibilities

• Design and evolve Zoom's performance management strategy and philosophy.
• Build and implement scalable processes for managing performance across the organization.
• Design and deploy scalable talent planning and succession management processes.
• Define the performance technology roadmap and underlying tools.
• Develop toolkits, guides, and learning experiences tied to Zoom's skills taxonomy.
• Establish baselines and metrics across the talent cycle with data-driven recommendations.

Skills

Talent management

Learning & development

Program design

AI tools in daily work

Product ownership mindset

Executive stakeholder management

Data analytics for program impact

Tools

AI tools usage

Job description

Zoom is seeking a Talent & Learning Manager to own the design, implementation, and continuous improvement of the company’s performance management philosophy, strategy, and systems. You will build cohesive talent processes across the cycle, deliver enablement content, and partner with senior leadership to drive measurable outcomes.

This role sits within Zoom's People Experience organization, focusing on scalable learning, talent planning, and data-informed decisions to support growth and