Remote Pediatric Care Coordination Specialist

Imagine Pediatrics; Kansas City (MO); Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Disability insurance

Life insurance

Paid time off

Holidays

Job summary

Imagine Pediatrics, a tech-enabled pediatric group, seeks an Enrollment Coordinator to conduct outreach to caregivers and healthcare partners, enrolling children in care and ensuring smooth onboarding. You’ll leverage CRM tools, research patient needs, and collaborate with teams to reduce barriers to enrollment.

The role requires bilingual Spanish, 2+ years in healthcare-facing roles, and the ability to work autonomously in a remote setup with travel as needed.

Qualifications

• 2+ years of healthcare experience in care coordination, community health, patient engagement, customer service, or sales.
• Proven success in a centralized contact center environment.
• Experience with resourcing within a patient or family facing role and navigating social service agencies.
• Strong aptitude for documentation; prior experience with a CRM platform is a plus.
• Excitement to be part of a tight‑knit team with shared accountability for enrollment; excellent collaboration skills.
• Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
• Strong ability to build trust & relationships with key stakeholders, including caregivers & other healthcare organizations.
• Passion and aptitude for research and data mining; strong critical thinking and creative problem‑solving skills.
• Ability to function with a high level of autonomy.
• Access to reliable transportation; willingness to spend time in the field when necessary.
• Reliable internet access required.
• Bilingual Spanish required.

Responsibilities

• Conduct thorough research on attributed patients to understand healthcare needs and barriers to enrollment.
• Perform telephonic outreach to caregivers to enroll their child in care and ensure a seamless onboarding experience.
• Reach out to other healthcare professionals involved with attributed patients (DME, home health, pharmacies, pediatricians).
• Leverage internal and external resources to support ongoing engagement and re‑engagement of enrolled patients.
• Handle inbound calls from caregivers, health plan service coordinators, and hospital discharge planners as part of enrollment.
• Develop knowledge of SSI program and perform outreach to eligible caregivers.
• Collaborate with Provider Engagement Specialists for embedded outreach at PCP offices or facilities.

Skills

Healthcare experience

CRM experience

Bilingual Spanish

Active listening

Communication

Ability to work autonomously

Relationship building

Tools

CRM platform

Job description

Imagine Pediatrics, a tech-enabled pediatric group, seeks an Enrollment Coordinator to conduct outreach to caregivers and healthcare partners, enrolling children in care and ensuring smooth onboarding. You’ll leverage CRM tools, research patient needs, and collaborate with teams to reduce barriers to enrollment.

The role requires bilingual Spanish, 2+ years in healthcare-facing roles, and the ability to work autonomously in a remote setup with travel as needed.