Remote PBX Operator and Call Routing Specialist

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 32,000 - 45,000; Full time

Job summary

BCBST BlueCross Blue Shield of Tennessee, Inc. invites applications for a PBX Operator. This remote-first role handles incoming calls, routes to the appropriate teams, and documents customer interactions. Prior call center experience and familiarity with Microsoft Office are preferred.

The position features a rotating shift pattern to cover business hours from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, with opportunities to support multiple lines of business.

Qualifications

• High School Diploma or equivalent.
• 1 year - Customer Service telephone experience required.

Responsibilities

• Addressing minor issues and complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

Skills

MS Office

Oral and written communication

Interpersonal skills

Customer service oriented

Education

High School Diploma or equivalent

Job description

BCBST BlueCross Blue Shield of Tennessee, Inc. invites applications for a PBX Operator. This remote-first role handles incoming calls, routes to the appropriate teams, and documents customer interactions. Prior call center experience and familiarity with Microsoft Office are preferred.

The position features a rotating shift pattern to cover business hours from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, with opportunities to support multiple lines of business.