PBX Operator-Q

BlueCross BlueShield of Tennessee, Inc.; Chattanooga (TN); Remote; USD 32,000 - 45,000; Full time

Job summary

BCBST BlueCross Blue Shield of Tennessee, Inc. invites applications for a PBX Operator. This remote-first role handles incoming calls, routes to the appropriate teams, and documents customer interactions. Prior call center experience and familiarity with Microsoft Office are preferred.

The position features a rotating shift pattern to cover business hours from 8:00 a.m. to 6:00 p.m. ET, Monday through Friday, with opportunities to support multiple lines of business.

Qualifications

• High School Diploma or equivalent.
• 1 year - Customer Service telephone experience required.

Responsibilities

• Addressing minor issues and complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

Skills

MS Office

Oral and written communication

Interpersonal skills

Customer service oriented

Education

High School Diploma or equivalent

Job description

The Member Service Administration Division at BCBST is looking to add a PBX Operator to our team! This position will receive and route incoming telephone calls. Previous call center or switchboard experience is preferred. In this role, you’ll have the opportunity to connect with all lines of business within BCBST by answering and re-directing phone calls to the appropriate team or individual, to suit the callers’ needs. Experience in Member Service Administration (MSA) is highly preferred. Commercial Operations experience is a plus. This remote role will have a rotating shift to cover the hours of Monday to Friday, 8:00 a.m. - 6:00 p.m. ET.

Does this opportunity sound like a great match?

Job Responsibilities

• Addressing minor issues and complaints.
• Ensuring all customer communication is clearly documented.
• Answering inbound customer service calls; redirecting phone calls when appropriate.
• Ensuring all calls are accurately and quickly routed to the proper area.

Job Qualifications

• Education: High School Diploma or equivalent
• Experience: 1 year - Customer Service telephone experience required

Skills / Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Customer service oriented

Number of Openings Available 1

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices.

As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged - that includes using AI enabled tools responsibly to support everyday work - guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.