PBX OPERATOR/ PRN- As Needed/ Shifts Vary

East Tennessee Children's Hospital; Knoxville (TN); On-site; USD 20,000 - 30,000; Part time

Job summary

A healthcare facility in Knoxville is seeking a PBX Operator to efficiently manage incoming calls and enhance customer service. Candidates should have a High School diploma and customer service experience. This part-time role demands excellent verbal communication skills and the ability to work in a high-stress environment. Join us to make a difference every day.

Qualifications

• Some experience as an operator preferred, 1-2 years customer service experience is a plus.

Responsibilities

• Answer a multi-line switchboard quickly and directs calls efficiently.
• Establish and maintain effective working relationships with co-workers and the public.
• Comply with HIPAA and maintain patient confidentiality.

Skills

Excellent verbal communication skills

Ability to handle high-stress environments

Upbeat and pleasant phone voice

Education

High School Diploma/GED

Job description

PBX OPERATOR/ PRN- As Needed/ Shifts Vary page is loaded## PBX OPERATOR/ PRN- As Needed/ Shifts Varylocations: Knoxville, TNtime type: Part timeposted on: Posted Todayjob requisition id: JR102466# **BASIC PURPOSE OF THE JOB**To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience.# **REPORTS TO*** Admitting/PBX Coordinator# **JOB REQUIREMENTS****Supervisory Responsibilities:** No**Minimum Education:** High School Diploma/GED**Degree:** General**License/Certification Required:** None**Minimum Work Experience:** Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus# **REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.* In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.* Must be able to view computer screens and receive audible communications.# **DUTIES AND RESPONSIBILITIES*** Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.* Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.* Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.* Maintain and updates a list of authorized personnel for distribution of in-house keys.* Competently meets the expected standard for greeting customers over the phone.* Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.* Continuously displays a “can do” attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.* Utilizes hospital resources and time respectfully and accountably* Willingly accepts any other assignments that may be requested.# **PHYSICAL REQUIREMENTS*** Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.* Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.*Come work where you can make a difference everyday.*