Remote Payroll & Tax Support Specialist

IRIS Software Group; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

A software solutions provider is seeking a Customer Services Analyst to support customers with payroll and tax issues. The role involves troubleshooting payroll discrepancies and guiding customers through various payroll processes. Ideal candidates have hands-on payroll experience and strong communication skills. This is a fully remote position targeting candidates in Central or Eastern US time zones. The role is not entry level, emphasizing the importance of payroll knowledge and customer service expertise.

Qualifications

• Hands-on payroll and payroll tax experience.
• Experience with payroll calculations, tax setup, filings, or compliance.
• Confidence making decisions that impact customer payrolls and tax reporting.

Responsibilities

• Support customers with payroll and tax issues.
• Investigate payroll calculation discrepancies.
• Help customers set up payroll taxes and jurisdictions.

Skills

Payroll and payroll tax experience

Attention to detail

Clear communication skills

Problem-solving approach

Education

Bachelor’s degree

Tools

Excel

Job description

A software solutions provider is seeking a Customer Services Analyst to support customers with payroll and tax issues. The role involves troubleshooting payroll discrepancies and guiding customers through various payroll processes. Ideal candidates have hands-on payroll experience and strong communication skills. This is a fully remote position targeting candidates in Central or Eastern US time zones. The role is not entry level, emphasizing the importance of payroll knowledge and customer service expertise.