Payroll & Tax Solutions Specialist I

ADP; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class benefits starting on Day 1

Paid time off for volunteering

Opportunities for ongoing training and development

Job summary

A leading human resources technology company in Norfolk, VA is seeking a Customer Support Specialist to assist clients with payroll and benefits inquiries. The ideal candidate will thrive in a metrics-driven environment, with strong communication skills and a commitment to client satisfaction. This role offers opportunities for growth, flexible working conditions, and an inclusive company culture that values diversity.

Qualifications

• At least two years of experience in a client-facing role.
• Comfortable working in a metrics-driven environment.
• Basic knowledge of payroll tax principles and wage and hour laws.

Responsibilities

• Respond to client questions regarding payroll and benefits.
• Assist clients with payroll processing and tax changes.
• Act as a trusted advisor and provide consultative support.

Skills

Client communication

Problem-solving

Time management

Job description

A leading human resources technology company in Norfolk, VA is seeking a Customer Support Specialist to assist clients with payroll and benefits inquiries. The ideal candidate will thrive in a metrics-driven environment, with strong communication skills and a commitment to client satisfaction. This role offers opportunities for growth, flexible working conditions, and an inclusive company culture that values diversity.