Remote Payroll & Tax Support Specialist

IRIS Software Group; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Collaborative team environment

Job summary

A leading software solutions firm is looking for a Customer Services Analyst to join their remote team. This role requires expertise in payroll and tax processes, providing support for customers using payroll software. You will troubleshoot issues and guide clients through resolutions, ensuring compliance and accuracy with deadlines. Ideal candidates should possess strong problem-solving skills and prior payroll experience. This position offers trust and ownership in customer interactions, making a real impact on compliance and accuracy.

Qualifications

• Experience with payroll calculations, tax setup, filings, or compliance.
• Ability to manage multiple deadlines.
• Experience in a customer-facing role with payroll or tax software.

Responsibilities

• Respond to customer questions via phone, chat, and ticketing systems.
• Help customers set up payroll taxes and jurisdictions across multiple states.
• Investigate rejected tax filings and help resolve payroll calculation issues.

Skills

Payroll and payroll tax experience

Attention to detail

Decision-making confidence

Clear communication skills

Education

Bachelor’s degree

Tools

Excel

Job description

A leading software solutions firm is looking for a Customer Services Analyst to join their remote team. This role requires expertise in payroll and tax processes, providing support for customers using payroll software. You will troubleshoot issues and guide clients through resolutions, ensuring compliance and accuracy with deadlines. Ideal candidates should possess strong problem-solving skills and prior payroll experience. This position offers trust and ownership in customer interactions, making a real impact on compliance and accuracy.