Remote Payroll Client Services Specialist

Remote; United States; Remote; GBP 15,000 - 33,000; Full time

Benefits offered by this job

Work from anywhere

Flexible paid time off

Flexible working hours (async)

16 weeks paid parental leave

Budget for co-working spaces, learning

Mental health support services

Stock options

Home office budget & IT equipment

Job summary

Remote is looking for a Payroll Client Services Coordinator to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently.

Success depends on attention to detail, clear customer communication, and following structured processes. The role offers remote work within the EMEA region, with opportunities to expand payroll knowledge and escalate when needed.

Responsibilities

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
• Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
• Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
• Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
• Escalate complex cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.

Job description

Remote is looking for a Payroll Client Services Coordinator to resolve payroll inquiries and support smooth payroll operations. You will learn payroll processes, master support workflows, and resolve standard client issues efficiently.

Success depends on attention to detail, clear customer communication, and following structured processes. The role offers remote work within the EMEA region, with opportunities to expand payroll knowledge and escalate when needed.