Remote Patient Support Specialist - Montana

Bozeman Health; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Bozeman Health is seeking a Customer Service Representative to deliver patient-focused support across departments. You will manage 65-80 calls daily, assist with balances, payment plans, insurance checks, and document interactions in the Epic system.

Ideal candidates have at least 6 months of high-volume customer service and data entry experience, plus strong communication and confidentiality. The role requires reliability and the ability to work in a fast-paced healthcare setting.

Qualifications

• Six months of experience serving a large number of customers in a fast-paced environment.
• Six months of experience using a computer with proficiency and accuracy.
• High school diploma or equivalent preferred.

Responsibilities

• Answer phones to respond to inquiries from patients, internal departments and other medical facilities.
• Manage 65-80 inbound and outbound calls per day while documenting interactions.
• Make outbound calls about patient balances, discuss financial assistance options, and validate insurance coverages.
• Screen and route patient calls to appropriate departments efficiently.
• Use Epic effectively to respond to patient questions and needs.

Skills

Customer service

Phone support

Data entry

Education

High School Diploma or Equivalent

Tools

Epic EHR

MS Office

Job description

Bozeman Health is seeking a Customer Service Representative to deliver patient-focused support across departments. You will manage 65-80 calls daily, assist with balances, payment plans, insurance checks, and document interactions in the Epic system.

Ideal candidates have at least 6 months of high-volume customer service and data entry experience, plus strong communication and confidentiality. The role requires reliability and the ability to work in a fast-paced healthcare setting.