Healthcare Patient Support Specialist

Bozeman Health; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

Bozeman Health is seeking a Customer Service Representative to provide effective service to patients and internal departments. This role requires excellent telephone communication and strong data entry skills while talking with patients.

Responsibilities include handling 65-80 calls per day, guiding callers, collecting balances, offering financial options, screening and routing calls, and using Epic to respond to inquiries.

Qualifications

• Six (6) months of experience serving a large number of customers in a fast-paced environment.
• Six (6) months of experience using a computer and typing with proficiency and accuracy.

Responsibilities

• Answer phones to respond to all inquiries made by patients, internal departments and other medical facilities. Learn to manage between 65-80 inbound and outbound calls per day.
• Make outbound calls to contact patients about their balances, offer financial assistance options, payment arrangements or validating insurance coverages.
• Screen and route patient calls to other departments efficiently.
• Respond to patient questions and needs by utilizing Epic efficiently.
• Maintain great working relationships and effective communication within the department and with other departments for the benefit of the patient.
• Other related duties and responsibilities as assigned.

Skills

Customer service

Phone skills

Data entry

Typing speed

Verbal/written communication

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Bozeman Health is seeking a Customer Service Representative to provide effective service to patients and internal departments. This role requires excellent telephone communication and strong data entry skills while talking with patients.

Responsibilities include handling 65-80 calls per day, guiding callers, collecting balances, offering financial options, screening and routing calls, and using Epic to respond to inquiries.