Remote Patient Support Specialist - Care & Scheduling

Optum; Everett (WA); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Remote work

4 weeks training

Job summary

Optum is seeking a Remote Patient Support Center Representative to deliver exceptional service to patients, coordinate scheduling, and guide them through insurance and referral information. This full-time role offers training, flexible 8-hour shifts within PST business hours, and telecommuting from home across Eastern, Central, and Mountain time zones.

Join a team focused on care, accuracy, and Lean processes as you help patients navigate care and benefit from a comprehensive professional

Qualifications

• High School Diploma / GED OR equivalent years of experience.
• 1+ years of customer service experience.
• 1+ years of Microsoft Office experience.
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 6:00 pm PST from Monday-Friday.

Responsibilities

• First point of contact for our patients; Sets the tone for a positive experience.
• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures, following standard guidelines.
• Uses multiple computer and phone systems to fulfill patient needs over phone.
• Verifies patient information, while documenting in their Electronic Health Record (EPIC).
• Advises patients of their responsibilities regarding insurance and referral information.

Skills

Customer service

Microsoft Office

Education

High School Diploma / GED

Tools

EPIC EMR

Job description

Optum is seeking a Remote Patient Support Center Representative to deliver exceptional service to patients, coordinate scheduling, and guide them through insurance and referral information. This full-time role offers training, flexible 8-hour shifts within PST business hours, and telecommuting from home across Eastern, Central, and Mountain time zones.

Join a team focused on care, accuracy, and Lean processes as you help patients navigate care and benefit from a comprehensive professional