Remote Patient Services Specialist – OB/GYN Scheduling

Optum; Worcester (MA); Remote; USD 22,000 - 40,000; Full time

Job summary

Optum is seeking a Patient Service Representative for a remote-friendly role based near Worcester, MA. The position focuses on patient enrollment, insurance verification, EMR data entry and coordination of appointments.

The ideal candidate has 1+ year of clinical customer service experience, familiarity with EMR systems, and strong communication skills to support a high-volume care team while ensuring privacy and accuracy in all interactions.

Qualifications

• Must have a High School Diploma or GED or equivalent years of work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience in a clinical setting.
• 1+ years of Electronic Medical Record (EMR) experience.
• Experience with computers and Windows-based programs.
• Ability to work full-time (40 hours/week), Monday - Friday, with an 8-hour shift 8:00 am–5:00 pm; overtime possible.

Responsibilities

• Verify patient insurance coverage and eligibility using the registration/scheduling system.
• Update demographic, insurance and other patient information.
• Handle patient-care related phone calls via an incoming work queue.
• Provide patient education regarding managed care plans and referrals.
• Schedule and coordinate patient visits and procedures for inpatients and outpatients.
• Notify providers and patients of changes to scheduling.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Epic

Job description

Optum is seeking a Patient Service Representative for a remote-friendly role based near Worcester, MA. The position focuses on patient enrollment, insurance verification, EMR data entry and coordination of appointments.

The ideal candidate has 1+ year of clinical customer service experience, familiarity with EMR systems, and strong communication skills to support a high-volume care team while ensuring privacy and accuracy in all interactions.