Remote Patient Support Specialist – Care & Scheduling

UnitedHealth Group; Everett (WA); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

4 weeks paid training

Remote work opportunity

Comprehensive benefits package

401k contribution

Job summary

UnitedHealth Group is seeking a Patient Support Center Representative for a fully remote role serving Eastern, Central, and Mountain Time Zones. You will handle patient inquiries, schedule appointments, and verify information within EPIC, while guiding patients on insurance processes and referrals.

This full-time position offers 8-hour shifts during PST business hours, requires a dedicated home office, and includes four weeks of paid training to ensure a smooth start.

Qualifications

• High School Diploma or equivalent with 1+ years of customer service experience.
• Proficient in Microsoft Office and able to use multiple systems.
• Experience interpreting insurance details and CPT/ICD-10 knowledge is a plus.

Responsibilities

• Be the first point of contact for patients and set a positive tone.
• Demonstrate empathy, courtesy, competence, and efficiency in care.
• Schedule appointments and procedures per guidelines.
• Use multiple computer and phone systems to assist patients by phone.
• Verify patient information and document in EPIC EHR.
• Inform patients about insurance responsibilities and referrals.

Skills

Customer service experience

Phone etiquette

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office

EPIC (EMR)

Job description

UnitedHealth Group is seeking a Patient Support Center Representative for a fully remote role serving Eastern, Central, and Mountain Time Zones. You will handle patient inquiries, schedule appointments, and verify information within EPIC, while guiding patients on insurance processes and referrals.

This full-time position offers 8-hour shifts during PST business hours, requires a dedicated home office, and includes four weeks of paid training to ensure a smooth start.