Patient Support Center Representative

UnitedHealth Group; Everett (WA); Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

4 weeks paid training

Remote work opportunity

Comprehensive benefits package

401k contribution

Job summary

UnitedHealth Group is seeking a Patient Support Center Representative for a fully remote role serving Eastern, Central, and Mountain Time Zones. You will handle patient inquiries, schedule appointments, and verify information within EPIC, while guiding patients on insurance processes and referrals.

This full-time position offers 8-hour shifts during PST business hours, requires a dedicated home office, and includes four weeks of paid training to ensure a smooth start.

Qualifications

• High School Diploma or equivalent with 1+ years of customer service experience.
• Proficient in Microsoft Office and able to use multiple systems.
• Experience interpreting insurance details and CPT/ICD-10 knowledge is a plus.

Responsibilities

• Be the first point of contact for patients and set a positive tone.
• Demonstrate empathy, courtesy, competence, and efficiency in care.
• Schedule appointments and procedures per guidelines.
• Use multiple computer and phone systems to assist patients by phone.
• Verify patient information and document in EPIC EHR.
• Inform patients about insurance responsibilities and referrals.

Skills

Customer service experience

Phone etiquette

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office

EPIC (EMR)

Job description

This position is Remote in Eastern, Central, and Mountain Time Zones. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Support Center Representative is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 6:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• First point of contact for our patients; Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency, and care
• Schedules appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advices patients of their responsibilities regarding insurance and referral information

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 1+ years of customer service experience
• 1+ years of Microsoft Office experience
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 6:00 pm PST from Monday-Friday.

Preferred Qualifications:

• 1+ years of experience in a health care setting
• EMR experience
• Knowledge / Understanding of CPT / ICD - 10 coding
• Communication skills and phone etiquette
• Experience with providing customer service
• Access to independent means of transportation during work hours for job related tasks

Telecommuting Requirements:

• Reside within Eastern, Central, and Mountain Time Zones
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.