Remote Patient Support & Enrollment Specialist

Advanced Monitored Caregiving; United States; À distance; USD 42 000 - 54 000; Plein temps

Résumé du poste

AMC Health is seeking a Patient Support Specialist to handle inbound/outbound calls for Commercial patients, assist with registrations, remote device setup, and ongoing technical support. You will work with patients, caregivers, Care Coordinators, and internal teams to resolve needs and ensure a positive patient experience.

You should bring empathy, clear communication, and dependable follow-through, plus experience in a contact center and comfort helping patients remotely across multiple

Qualifications

• High school diploma or equivalent.
• At least one year of experience in a contact center providing customer service, patient support, or technical support.
• Ability to handle a high volume of inbound and outbound contacts while maintaining accuracy, empathy, and professionalism.
• Ability to guide patients through remote device setup and troubleshooting by phone using clear, easy to understand instructions.
• Strong computer skills, including the ability to learn new software quickly and work across multiple systems.
• Strong verbal and written communication, organization, attention to detail, and follow through.
• Ability to work independently in a remote environment.

Responsabilités

• Respond to inbound calls and service requests from Commercial patients, caregivers, Care Coordinators, and internal teams, and conduct outbound outreach as assigned.
• Explain program services, participation requirements, and next steps, answer questions and address concerns with empathy.
• Contact referred patients, determine eligibility under applicable program requirements, and support registration and enrollment, including remote device setup and activation, where applicable.
• Guide patients by phone through setup of assigned devices, including blood pressure monitors, scales, pulse oximeters, inhalers, tablets, modems, and Bluetooth enabled equipment, as applicable.
• Troubleshoot monitoring devices, connectivity, mobile apps, software, and service issues; resolve routine concerns and escal... complex or unresolved issues.
• Coordinate device preparation, replacement, and equipment pickups with internal teams as applicable.
• Documentation of outcomes in assigned systems, including CareConsole and Jira.
• Follow department procedures, work instructions, privacy standards, and company policies; help develop knowledge articles and training materials.
• Meet assigned quality, productivity, service, ticket completion, and patient experience measures, along with registration and enrollment measures where applicable.
• Participate in coaching, training, meetings, and projects. Responsibilities are not limited to those listed above and may vary with program needs.

Connaissances

Empathy

Clear communication

Dependable follow-through

Tech troubleshooting

Formation

High school diploma or equivalent

Outils

Jira

CRM

Ticketing systems

Description du poste

AMC Health is seeking a Patient Support Specialist to handle inbound/outbound calls for Commercial patients, assist with registrations, remote device setup, and ongoing technical support. You will work with patients, caregivers, Care Coordinators, and internal teams to resolve needs and ensure a positive patient experience.

You should bring empathy, clear communication, and dependable follow-through, plus experience in a contact center and comfort helping patients remotely across multiple