Remote Patient Care Specialist RN Licensed

Pafc; Plantation (FL); Remote; USD 22,000 - 30,000; Full time

Job summary

Pafc is seeking a Patient Contact Center Representative to answer calls, triage high-acuity patients, and support our clinical operations. You will register new patients, verify insurance, and schedule appointments within XPM and EHR systems.

The role requires strong communication, attention to detail, and teamwork. Knowledge of XPM/CRM and IVR systems will help you excel in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Minimum of one year call center experience.
• Familiar with XPM and CRM systems.
• Familiar with automated call distribution, IVR, and routing systems.
• Previous customer service experience required.
• RN license required.

Responsibilities

• Answer incoming calls with a professional, upbeat attitude.
• Follow prepared scripts based on call type.
• Register new patients by gathering pertinent information and entering XPM system.
• Verify insurance coverage and information.
• Set patient appointments upon request and identify future visits.
• Document accurately and efficiently within XPM, CRM, EHR.
• Document questions/messages for Clinicians per protocol.
• Data entry and maintenance of databases.
• Obtain and confirm patient information respecting HIPAA.
• Facilitate physician follow-up with referrals as needed.
• Provide customers with product and service information.
• Respond to patient inquiries and research information.
• Communicate with offices as necessary.
• Handle complaints and provide solutions.
• Attend trainings to stay updated on protocol changes.

Skills

Strong verbal communication

Team player

Attention to detail

Multitasking

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

XPM

CRM system

EHR systems

IVR

PowerPoint

Job description

Pafc is seeking a Patient Contact Center Representative to answer calls, triage high-acuity patients, and support our clinical operations. You will register new patients, verify insurance, and schedule appointments within XPM and EHR systems.

The role requires strong communication, attention to detail, and teamwork. Knowledge of XPM/CRM and IVR systems will help you excel in a fast-paced environment.