Remote Patient Support Agent — Part Time

Rugiet; Austin (TX); Remote; USD 23,419 - 26,174; Part time

Benefits offered by this job

$17–$19/hour

Monthly team contests with gift card prizes

Health, dental, and vision coverage

401(k) program

3 weeks of PTO

Monday–Friday, 9:00 AM–5:30 PM

Job summary

A telemedicine company is seeking a compassionate Patient Support Agent to engage with members via phone, email, and chat. You'll address questions, provide empathetic support, and resolve issues efficiently. Ideal candidates have customer service experience, strong communication skills, and the ability to maintain composure under pressure. This part-time position offers a flexible schedule and a pay range of $17-$19 per hour, as well as health benefits and 401(k) options.

Qualifications

• Experience in customer service or patient support, preferably in a healthcare setting.
• Exceptional verbal and written communication skills.
• Ability to empathize with customers and resolve issues calmly.

Responsibilities

• Engage with members to address questions related to their accounts and prescriptions.
• Listen actively to patient concerns and demonstrate empathy.
• Investigate and resolve patient concerns promptly.

Skills

Empathy

Communication skills

Problem solving

Attention to detail

Ability to work independently

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM software (e.g., Zendesk, Salesforce)

Microsoft Office Suite

Google Workspace

Job description

A telemedicine company is seeking a compassionate Patient Support Agent to engage with members via phone, email, and chat. You'll address questions, provide empathetic support, and resolve issues efficiently. Ideal candidates have customer service experience, strong communication skills, and the ability to maintain composure under pressure. This part-time position offers a flexible schedule and a pay range of $17-$19 per hour, as well as health benefits and 401(k) options.