Remote Patient Care & Support Specialist

SuperCare Health; Surprise (AZ); Remote; USD 19,906 - 33,200; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

A healthcare services company is seeking a Customer Care Specialist to provide excellent service to patients and clients remotely from Arizona. Responsibilities include answering calls, processing orders, verifying medical necessity, and maintaining communication with clients. The ideal candidate has strong customer service skills, detail orientation, and experience in the healthcare or medical supply industry. Offers benefits like medical, dental, vision, and growth opportunities.

Qualifications

• Experience in healthcare, medical and/or HME industry is preferred.
• Ability to work on multiple tasks and prioritize effectively.
• Previous Management/Supervisor or Lead experience is desirable.

Responsibilities

• Answer incoming calls and take customer orders for medical equipment.
• Maintain open communication with patients/clients.
• Verify medical necessity with physicians and manage documentation.

Skills

Excellent Customer Service skills

Detail oriented

Bilingual Spanish

Strong organizational skills

Education

Experience with Medical Supply Company

Knowledge of diagnosis and Medical terminology

Tools

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

A healthcare services company is seeking a Customer Care Specialist to provide excellent service to patients and clients remotely from Arizona. Responsibilities include answering calls, processing orders, verifying medical necessity, and maintaining communication with clients. The ideal candidate has strong customer service skills, detail orientation, and experience in the healthcare or medical supply industry. Offers benefits like medical, dental, vision, and growth opportunities.