Remote Patient Support Specialist

Rugiet; Austin (TX); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) program

3 weeks of PTO

Monthly team contests with prizes

Job summary

A leading telemedicine company in Austin is seeking a full-time Patient Support Agent to assist patients with their accounts, prescriptions, and concerns. In this remote role, the ideal candidate will provide empathetic support, resolve issues, and document interactions accurately. The company offers a competitive hourly rate of $17–$19 and various benefits, making it an exciting opportunity for those passionate about providing excellent healthcare support.

Qualifications

• Experience in a customer service or patient support role, preferably in healthcare.
• Exceptional verbal and written communication skills for clear explanations.
• Ability to empathize and resolve issues calmly under pressure.

Responsibilities

• Serve as the first contact for patient inquiries via phone, email, chat.
• Provide patient-centered support and empathetic responses.
• Investigate and resolve patient concerns promptly.

Skills

Customer service experience

Empathetic communication

Problem-solving under pressure

CRM software proficiency

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Zendesk

Salesforce

Microsoft Office Suite

Google Workspace

Job description

A leading telemedicine company in Austin is seeking a full-time Patient Support Agent to assist patients with their accounts, prescriptions, and concerns. In this remote role, the ideal candidate will provide empathetic support, resolve issues, and document interactions accurately. The company offers a competitive hourly rate of $17–$19 and various benefits, making it an exciting opportunity for those passionate about providing excellent healthcare support.