Remote Patient Services Specialist II

silvercross; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

FSA

PTO & Sick Time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a remote-based call center/front desk professional within 30 miles of SCH. The role handles 100+ calls daily, schedules office/lab/nurse appointments, and takes detailed messages per providers' protocols.

Candidates should have a high school diploma, insurance knowledge, and strong communication skills, with the ability to prioritize urgent versus routine issues while collaborating with patients and staff.

Qualifications

• Call center/front desk experience preferred and basic insurance knowledge.
• High school diploma required; strong customer service skills.
• Ability to communicate clearly and handle multiple tasks.

Responsibilities

• Handle 100+ calls per day and schedule office/lab/nurse visits.
• Take detailed messages based on providers' protocols.
• Determine urgent vs routine matters with independent judgment.
• Maintain effective relationships with patients, physicians and staff.

Skills

Call Center Experience

Front Desk

Insurance Knowledge

Customer Service

Verbal Communication

Multitasking

Software Proficiency

Education

High School Diploma

Tools

Office Software

Job description

Silver Cross Hospital is seeking a remote-based call center/front desk professional within 30 miles of SCH. The role handles 100+ calls daily, schedules office/lab/nurse appointments, and takes detailed messages per providers' protocols.

Candidates should have a high school diploma, insurance knowledge, and strong communication skills, with the ability to prioritize urgent versus routine issues while collaborating with patients and staff.