Patient Services Representative II - Call Center Remote

silvercross; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

FSA

PTO & Sick Time

401(k) with match

Wellness program

Tuition Reimbursement

Job summary

Silver Cross Hospital is seeking a remote-based call center/front desk professional within 30 miles of SCH. The role handles 100+ calls daily, schedules office/lab/nurse appointments, and takes detailed messages per providers' protocols.

Candidates should have a high school diploma, insurance knowledge, and strong communication skills, with the ability to prioritize urgent versus routine issues while collaborating with patients and staff.

Qualifications

• Call center/front desk experience preferred and basic insurance knowledge.
• High school diploma required; strong customer service skills.
• Ability to communicate clearly and handle multiple tasks.

Responsibilities

• Handle 100+ calls per day and schedule office/lab/nurse visits.
• Take detailed messages based on providers' protocols.
• Determine urgent vs routine matters with independent judgment.
• Maintain effective relationships with patients, physicians and staff.

Skills

Call Center Experience

Front Desk

Insurance Knowledge

Customer Service

Verbal Communication

Multitasking

Software Proficiency

Education

High School Diploma

Tools

Office Software

Job description

Remote Position - Must live within 30 miles of SCH

Position Summary: Position Summary:

Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed.

Required Qualifications :

Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details:

Days, Days Monday - Friday no holidays or weekends

Department:

SCMG MGMT SERVICES

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.