Healthcare Call Center Specialist - Scheduling & Triage

Silver Cross Hospital; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

PTO and sick time

401(k) with match

Wellness program and tuition reimburse

Job summary

Silver Cross Hospital is seeking a patient-focused front desk coordinator to manage a high-volume call flow and schedule appointments across office, lab, and nurse visit locations. You will take messages, multitask across departments, and apply independent judgment to prioritize urgent and routine matters.

Required is a high school diploma with preference for call center or front desk experience, plus knowledge of insurance and referrals.

Qualifications

• Handle 100+ calls per day and schedule appointments across office, lab, and nurse visits.
• Take detailed messages per provider protocols and multitask across offices.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Handle over 100 calls per day and schedule appointments for office, lab, and nurse visits.
• Take detailed messages based on provider protocols and multitask across multiple offices.
• Use independent judgment to prioritize urgent versus routine matters.

Skills

Interpersonal skills

Customer service

Verbal communication

Education

High school diploma

Job description

Silver Cross Hospital is seeking a patient-focused front desk coordinator to manage a high-volume call flow and schedule appointments across office, lab, and nurse visit locations. You will take messages, multitask across departments, and apply independent judgment to prioritize urgent and routine matters.

Required is a high school diploma with preference for call center or front desk experience, plus knowledge of insurance and referrals.