Remote Patient Services Specialist II – Scheduling

Silver Cross Hospital; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) match

Wellness program

Tuition reimbursement

PTO & Sick time

Job summary

Silver Cross Hospital is hiring a remote-capable front desk specialist within 30 miles. You will handle 100+ calls daily, schedule office, lab, and nurse appointments, and take detailed messages per protocol.

Strong insurance understanding and independent judgment are key. This role requires high school diploma and excellent interpersonal skills to build trust with patients, physicians, management, and staff.

Qualifications

• Call Center/Front Desk experience preferred.
• High school diploma required.
• Insurance knowledge is preferred and helpful.

Responsibilities

• Handle 100+ calls/day and assist with scheduling office/lab/nurse appointments.
• Take detailed messages following providers' protocols.
• Determine urgent vs routine matters using independent judgment.

Skills

Call Center

Front Desk

Customer service

Interpersonal skills

Independent thinking

Education

High school diploma

Tools

Software applications

Job description

Silver Cross Hospital is hiring a remote-capable front desk specialist within 30 miles. You will handle 100+ calls daily, schedule office, lab, and nurse appointments, and take detailed messages per protocol.

Strong insurance understanding and independent judgment are key. This role requires high school diploma and excellent interpersonal skills to build trust with patients, physicians, management, and staff.