Patient Services Representative II - Call Center Remote

Silver Cross Hospital; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life Insurance

401(k) match

Wellness program

Tuition reimbursement

PTO & Sick time

Job summary

Silver Cross Hospital is hiring a remote-capable front desk specialist within 30 miles. You will handle 100+ calls daily, schedule office, lab, and nurse appointments, and take detailed messages per protocol.

Strong insurance understanding and independent judgment are key. This role requires high school diploma and excellent interpersonal skills to build trust with patients, physicians, management, and staff.

Qualifications

• Call Center/Front Desk experience preferred.
• High school diploma required.
• Insurance knowledge is preferred and helpful.

Responsibilities

• Handle 100+ calls/day and assist with scheduling office/lab/nurse appointments.
• Take detailed messages following providers' protocols.
• Determine urgent vs routine matters using independent judgment.

Skills

Call Center

Front Desk

Customer service

Interpersonal skills

Independent thinking

Education

High school diploma

Tools

Software applications

Job description

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and deliveryof unrivaled experiencesfor our patients, their families, the communities we serve…and for each other. Come join us! It’s the way_you_want to be treated.

Remote Position - Must live within 30 miles of SCH

Position Summary: Position Summary: Capable of handling 100+ calls/day, assistance with scheduling office/lab/nurse appointment and detailed message taking based on providers written protocols, multitasking between offices/providers protocols. Understanding of insurances and referrals needed. Ability to use independent thinking to determine urgent vs routine matters to be addressed.

Required Qualifications : Call Center/Front Desk experience preferred: High school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to us independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details:

Days, Days Monday - Friday no holidays or weekends

Department:

SCMG MGMT SERVICES

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$18.70 - $23.38

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.