Remote Patient Services Specialist I - Scheduling & Billing

Berger Health System; Kentucky; Hybrid; USD 32,000 - 52,000; Full time

Job summary

OhioHealth is seeking a Patient Service Representative I to be the first point of contact for patients, families and physicians. You will handle scheduling, registration and billing follow-up, ensuring accuracy and empathy in every interaction.

The role requires 1-2 years in a service industry or medical office/call center, typing 40 wpm, and strong communication. Remote work from Ohio is available with a 40-hour work week and day shift.

Qualifications

• Typing of 40 wpm, excellent communication, organization, and basic computer skills.
• 1-2 years in service industry with focus on customer service or 1-2 years in Medical Office/Call Center/Collections.

Responsibilities

• Answer inbound/outbound calls with standard response times.
• Schedule/registration and patient billing follow up.
• Verify insurance eligibility and collect balances or provide financial information.
• Explain billing procedures and hospital policies to patients.
• Educate patients on MyChart usage and activation.

Skills

Customer service

Communication

Typing 40 wpm

Organization

Basic computer skills

EMR navigation

Education

High School or GED

Tools

EMR system

MyChart

Job description

OhioHealth is seeking a Patient Service Representative I to be the first point of contact for patients, families and physicians. You will handle scheduling, registration and billing follow-up, ensuring accuracy and empathy in every interaction.

The role requires 1-2 years in a service industry or medical office/call center, typing 40 wpm, and strong communication. Remote work from Ohio is available with a 40-hour work week and day shift.