Patient Service Representative I

Berger Health System; Kentucky; Hybrid; USD 32,000 - 52,000; Full time

Job summary

OhioHealth is seeking a Patient Service Representative I to be the first point of contact for patients, families and physicians. You will handle scheduling, registration and billing follow-up, ensuring accuracy and empathy in every interaction.

The role requires 1-2 years in a service industry or medical office/call center, typing 40 wpm, and strong communication. Remote work from Ohio is available with a 40-hour work week and day shift.

Qualifications

• Typing of 40 wpm, excellent communication, organization, and basic computer skills.
• 1-2 years in service industry with focus on customer service or 1-2 years in Medical Office/Call Center/Collections.

Responsibilities

• Answer inbound/outbound calls with standard response times.
• Schedule/registration and patient billing follow up.
• Verify insurance eligibility and collect balances or provide financial information.
• Explain billing procedures and hospital policies to patients.
• Educate patients on MyChart usage and activation.

Skills

Customer service

Communication

Typing 40 wpm

Organization

Basic computer skills

EMR navigation

Education

High School or GED

Tools

EMR system

MyChart

Job description

## Patient Service Representative IApply: WORK AT HOME - OHIO: BLOM ADMINISTRATIVE CAMPUS: Full time: Posted Today: JR153225**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and Ohio Health physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller.**Responsibilities And Duties:**The Patient Service Representative I may be expected to perform any of the following and other duties as assigned: Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time Makes outbound calls with according to the standard work and following customer service standards. Accurately identifies patient in the EMR system. Adhere to the department Standard Work Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality Uses critical thinking skills to make decisions, resolve issues, or escalate concerns Verifies insurance eligibility using online eligibility system, payer websites or by phone call Processes faxes and transcribes information into the system’s EMR. Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up Schedules outpatients appointments Generates, prints, and provides patient estimates utilizing price estimator products Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information Answers questions or concerns regarding insurance residuals and self-pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Identifies and/or determines patient Out of Network acceptance into the organization Explains billing procedures, hospital policies and provides appropriate literature and documentation Update/notate all accounts using appropriate standard work Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation Adhere to policy and procedures Participate in and contribute to development of Lean processes. Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) Work collectively in a professional manner Confirms physician's orders/visit purpose Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing Obtains Release of Information authorization from patients to release medical records Uses conflict resolution skills and service recovery to handle customer service concerns Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately Provides information to physician offices and other hospital departments when needed**Minimum Qualifications:**High School or GED (Required)**Additional Job Description:**Typing of 40 wpm, excellent communication, organization, and basic computer skills.KIND and LENGTH of EXPERIENCE1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or1-2 years previous experience in a Medical Office setting or1-2 years previous experience in a Call Center or1-2 years previous experience in Collections**Work Shift:**Day**Scheduled Weekly Hours :**40**Department**Patient Contact CenterJoin us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment **Remote Work Disclaimer:**Positions marked as remote are only eligible for work from **Ohio**.### About UsWE Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day.OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision ̶ to be an organization \"where people want to work.\" Apply now and work together with us to improve the health of those we serve.