Remote Patient Services Specialist

pathways-healthcare-careers; Westwood (MA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) match

HMO & PPO plans

Dental, Vision, Life Insurance, Short‑

Job summary

Pathways Healthcare, a home health and hospice leader in Westwood, MA, is seeking a Customer Service Representative to support patients by phone. This role offers a remote-work arrangement with occasional in-office meetings and training.

You will educate patients using EMR data, coordinate with our care team, and help ensure a high-quality patient experience. The position emphasizes adaptability in a dynamic healthcare environment and a strong customer-service mindset.

Qualifications

• Excellent customer service skills.
• Positive attitude and energetic personality.
• Computer literacy and ability to adapt to new technologies.

Responsibilities

• Interact with patients via telephone in a positive and professional manner.
• Handle multiple calls while maintaining excellent patient experience.
• Educate patients using data from their electronic medical records.
• Coordinate with healthcare team and act as liaison between patients and staff.
• Adopt new technologies and pursue continuous improvement for patient care.

Skills

Customer service

Positive attitude

Tech-savvy

Multitasking

Adaptability

Job description

Pathways Healthcare, a home health and hospice leader in Westwood, MA, is seeking a Customer Service Representative to support patients by phone. This role offers a remote-work arrangement with occasional in-office meetings and training.

You will educate patients using EMR data, coordinate with our care team, and help ensure a high-quality patient experience. The position emphasizes adaptability in a dynamic healthcare environment and a strong customer-service mindset.