Patient Service Representative

pathways-healthcare-careers; Westwood (MA); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) match

HMO & PPO plans

Dental, Vision, Life Insurance, Short‑

Job summary

Pathways Healthcare, a home health and hospice leader in Westwood, MA, is seeking a Customer Service Representative to support patients by phone. This role offers a remote-work arrangement with occasional in-office meetings and training.

You will educate patients using EMR data, coordinate with our care team, and help ensure a high-quality patient experience. The position emphasizes adaptability in a dynamic healthcare environment and a strong customer-service mindset.

Qualifications

• Excellent customer service skills.
• Positive attitude and energetic personality.
• Computer literacy and ability to adapt to new technologies.

Responsibilities

• Interact with patients via telephone in a positive and professional manner.
• Handle multiple calls while maintaining excellent patient experience.
• Educate patients using data from their electronic medical records.
• Coordinate with healthcare team and act as liaison between patients and staff.
• Adopt new technologies and pursue continuous improvement for patient care.

Skills

Customer service

Positive attitude

Tech-savvy

Multitasking

Adaptability

Job description

About Us:

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.

Position Details:

• Main Office location: Westwood, MA
• Job Type: Full Time
• Schedule: Monday - Friday
• Training: Initially about 6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Responsibilitie s:

• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications:

• Excellent customer service skills
• Positive attitude and energetic personality
• Computer and technologically savvy
• Ability to multitask
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes

Our Benefits:

• Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
• Flexible schedule to promote work-life balance.
• Opportunities for leadership development and professional growth.

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members.

The pay range for this role is:

19.00-22.00USD per hour (Westwood)