Remote Patient Services Specialist

Texas Health Institute; Worcester, Northern (MA, KY); Hybrid; USD 22,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Job summary

UnitedHealth Group is seeking a detail-oriented Associate Patient Service Specialist for a remote position based in Worcester, MA. The role supports insurance verifications, scheduling, and patient communication within a care team focused on efficient service delivery.

Training is provided and flexibility to meet business needs is required. Qualified candidates will have at least 1 year of customer service in a clinical setting and EMR experience, with a high school diploma or higher.

Qualifications

• High School Diploma or GED (or higher).
• 1+ years of customer service experience in a clinical setting.
• 1+ years of Electronic Medical Record (EMR) experience.

Responsibilities

• Verifies, re-verifies and authorizes patient insurance coverage and eligibility.
• Verifies and updates demographic, insurance and other patient information.
• Confirms, collects, and posts patient co-payments and other outstanding balances.
• Addresses patient-care related telephone calls via an incoming work queue.
• Identifies priority issues and responds to urgent needs by contacting physicians/providers.
• Provides patient education regarding managed care plans and referral processes.
• Schedules patient visits and procedures for inpatients and outpatients.

Skills

Customer service

EMR experience

Communication skills

Time management

Education

High School Diploma

Tools

Microsoft Teams

Excel

Outlook

EPIC

Job description

UnitedHealth Group is seeking a detail-oriented Associate Patient Service Specialist for a remote position based in Worcester, MA. The role supports insurance verifications, scheduling, and patient communication within a care team focused on efficient service delivery.

Training is provided and flexibility to meet business needs is required. Qualified candidates will have at least 1 year of customer service in a clinical setting and EMR experience, with a high school diploma or higher.