Remote Patient Experience Coordinator

Pathways Healthcare

Westwood (MA)

On-site

USD 26,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

401(k) match

Dental plan

Vision plan

Life Insurance

Short-Term Disability

Flexible Spending Account

Flexible schedule

Job summary

Pathways Healthcare in Westwood, MA, is seeking a full-time remote Care Coordinator to support patients at home. You will respond to calls, educate patients using their electronic medical records data, and coordinate with the care team to ensure smooth, patient-centered care.

Initial six weeks of in-office training are provided, with ongoing opportunities for leadership development and career growth. This role emphasizes a positive culture, advanced technology use, and a commitment to

Qualifications

Excellent customer service skills
Positive attitude and energetic personality
Computer and technically savvy
Ability to multitask
Comfort with change in a dynamic environment

Responsibilities

Interact with patients via telephone in a positive and professional manner.
Handle multiple calls while maintaining exceptional patient experience.
Educate patients using data derived from their electronic medical records.
Communicate well with our healthcare team and be a liaison between our patients and our staff.
Embrace new technologies and continuous improvement to provide our patients with the best possible experience.
Perform administrative functions as necessary.
Respond to and reply to requests for information.
Maintain strict compliance to HIPAA and patient privacy.
Perform other related job duties as assigned