Remote Patient Care Liaison – Home Health

Pathways-Healthcare; Westwood (MA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Health insurance (HMO & PPO)

Dental

Vision

Life Insurance

Short-Term Disability

Flexible Spending Account

Job summary

Pathways Healthcare is a home health and hospice organization expanding its team in Westwood, MA. We are seeking a dedicated team member to interact with patients by phone, support a high-quality in-home care program, and collaborate with our healthcare team to ensure outstanding patient experiences.

The role emphasizes HIPAA compliance, data-informed patient education, and the use of evolving technologies to improve care.

Qualifications

• Positive attitude and energetic personality.
• Computer and tech-savvy.
• Ability to multitask.
• Comfort with change and continuous improvement.

Responsibilities

• Interact with patients via telephone.
• Handle multiple calls while maintaining patient experience.
• Educate patients using data from EMR.
• Liaise between patients and staff.
• Embrace new technologies and continuous improvement.
• Perform administrative functions as necessary.
• Respond to information requests.
• Maintain HIPAA compliance.
• Perform other related duties as assigned.

Skills

Positive attitude

Tech-savvy

Multitasking

Adaptability

Job description

Pathways Healthcare is a home health and hospice organization expanding its team in Westwood, MA. We are seeking a dedicated team member to interact with patients by phone, support a high-quality in-home care program, and collaborate with our healthcare team to ensure outstanding patient experiences.

The role emphasizes HIPAA compliance, data-informed patient education, and the use of evolving technologies to improve care.