Patient Service Representative

Pathways Healthcare, Llc; Westwood, Northern (MA, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) match

HMO & PPO health plans

Dental insurance

Vision insurance

Life Insurance

Short-Term Disability

Flexible Spending Account

Job summary

Pathways Healthcare is seeking a patient communications specialist to join our remote team. You will interact with patients by phone, educate them using data from their electronic medical records, and coordinate with our care team to ensure a seamless experience.

The role offers a full-time schedule (Monday–Friday), initial in-office training, and the possibility of occasional meetings at the Westwood, MA office. Join a leading home health and hospice provider.

Qualifications

• Positive attitude and energetic personality.
• Technologically savvy with computer skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Interact with patients in a positive and professional manner via telephone.
• Handle multiple calls while maintaining exceptional patient experience.
• Educate patients using data from their electronic medical records.
• Communicate with our healthcare team and act as a liaison between patients and staff.
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience.
• Perform administrative functions as necessary.
• Respond to and reply to requests for information.
• Maintain strict compliance to HIPAA and patient privacy.
• Perform other related job duties as assigned.

Skills

Positive attitude

Tech-savvy

Multitasking

Adaptability

Job description

Pathways Healthcare is a leading, physician- and nurse practitioner-led home health and hospice organization, committed to redefining recovery through comprehensive, patient-centered care. Our innovative Medical Rehabilitation Program offers a meaningful alternative to institutional rehab, helping people heal at home, with dignity and purpose.

We are proud to have ranked in Boston Globe's Top Places to Work in Massachusetts and USA Today's Best Places to Work in the United States since 2023!

Why Join Pathways?

• Work in a supportive team environment and amazing corporate culture.
• Impact patients' lives directly by providing in-home care.
• Opportunities for continued growth and professional development.
• Main Office location: Westwood, MA
• Job Type: Full Time
• Schedule: Monday - Friday
• Training: Initially about 6 weeks in-office training
• Remote role with possible office days for meetings/additional training

Responsibilities:

• Interact with patients in a positive and professional manner via telephone
• Handle multiple calls while maintaining exceptional patient experience
• Educate patients using data derived from their electronic medical records
• Communicate well with our healthcare team and be a liaison between our patients and our staff
• Embrace new technologies and continuous improvement to provide our patients with the best possible experience
• Perform administrative functions as necessary
• Respond to and reply to requests for information
• Maintain strict compliance to HIPPA and patient privacy
• Perform other related job duties as assigned

Qualifications:

• Positive attitude and energetic personality
• Computer and technologically savvy
• Ability to multitask
• Excel in a dynamic, forward-thinking environment prone to continuous improvement and changes
• Comprehensive benefits package including 401(k) match, HMO & PPO Plans, Dental, Vision, Life Insurance, Short-Term Disability, and Flexible Spending Account.
• Flexible schedule to promote work-life balance.
• Opportunities for leadership development and professional growth.

Pathways Healthcare is committed to providing exceptional care to our patients and fostering a positive work environment for our team members.