Remote Patient Services Specialist

Optum; Quincy (MA); Remote; USD 22,000 - 40,000; Full time

Job summary

Atrius Health, part of the Optum family, is seeking a full-time Patient Service Representative in Massachusetts. You will handle patient inquiries, schedule and renew appointments, and support clinic operations from Quincy, with optional remote work flexibility during core hours.

Join a mission-driven team offering comprehensive benefits, training, and growth opportunities. Expect routine 8-hour shifts, occasional overtime, and collaborative care across care teams.

Qualifications

• High School Diploma / GED or equivalent work experience.
• 18 years of age or older.
• 1+ years of experience in medical, healthcare or medical insurance setting.
• EMR experience or aptitude to learn EMR systems.
• Experience booking, rescheduling and canceling appointments; verify patient eligibility.
• Proficient in Outlook, Teams, Word and Excel for communication and scheduling.
• Able to complete up to 3 weeks of training on-site at Quincy locations (Congress or Hancock Street).
• Full-time, 8-hour shift during 8:30 am - 5:00 pm EST; overtime may be required.

Responsibilities

• Screen incoming patient inquiries via phone, online, or messages to determine routing.
• Provide courteous, patient-focused customer service and communication.
• Resolve issues related to patient satisfaction, flow and procedure compliance.
• Escalate department issues to supervisor when needed.
• Resolve patient issues and refer complex calls to higher level staff.
• Request forms, renewals, referrals, and authorizations and assist patients.
• Update missing/outdated patient information in records.
• Maintain effective communication with patients, team and providers.
• Review appointment schedules to optimize clinic utilization.
• Assist with basic data collection and reporting for departments.
• Participate in problem solving and continuous improvement projects.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Problem solving

Communication

Attention to detail

Time management

Education

High School Diploma / GED

Tools

Office Suite (Outlook/Teams/Word/Excel)

Job description

Atrius Health, part of the Optum family, is seeking a full-time Patient Service Representative in Massachusetts. You will handle patient inquiries, schedule and renew appointments, and support clinic operations from Quincy, with optional remote work flexibility during core hours.

Join a mission-driven team offering comprehensive benefits, training, and growth opportunities. Expect routine 8-hour shifts, occasional overtime, and collaborative care across care teams.