Remote Patient Services Specialist – Part Time

UnitedHealth Group; South Quincy (MA); Remote; USD 22,000 - 40,000; Part time

Benefits offered by this job

Up to 3 weeks training

Remote work flexibility

Paid training

Job summary

UnitedHealth Group is seeking a Part Time Patient Service Representative to support patient inquiries, scheduling, and records updates. This Role is remote in Massachusetts with optional on-site training in Quincy. A strong emphasis on patient satisfaction, data accuracy, and cross-team collaboration will guide daily tasks.

The position involves 32 hours per week with a standard 8-hour shift during 8:30am-5:00pm EST, and may include occasional overtime. Paid training of up to 3 weeks is provided.

Qualifications

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ year experience in medical, healthcare or medical insurance.
• EMR experience or aptitude to learn EMR.
• Experience booking, rescheduling, and canceling appointments; verify eligibility.
• Proficient in Outlook, Teams, Word, Excel for communication and scheduling.
• Able to complete up to 3 weeks of training on-site in Quincy.
• Part-time 32 hours/week with 8-hour shifts 8:30am-5:00pm EST; overtime possible.

Responsibilities

• Screens incoming patient inquiries to determine handling path.
• Provides courteous, patient-focused communication and problem solving.
• Resolves patient satisfaction and compliance issues; advocates for patients.
• Participates in resolving operational issues; informs supervisor as needed.
• Handles forms, renewals, referrals, authorizations; answer questions.
• Updates missing or outdated patient information in records.
• Maintains effective communication with patients and care teams.
• Reviews appointment schedules to optimize clinic utilization.

Skills

High School Diploma

18+ years old

Healthcare setting experience

EMR experience

Appointment scheduling

Outlook/Teams/Word/Excel

Education

High School Diploma / GED or equivalent

Tools

EMR Software

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

UnitedHealth Group is seeking a Part Time Patient Service Representative to support patient inquiries, scheduling, and records updates. This Role is remote in Massachusetts with optional on-site training in Quincy. A strong emphasis on patient satisfaction, data accuracy, and cross-team collaboration will guide daily tasks.

The position involves 32 hours per week with a standard 8-hour shift during 8:30am-5:00pm EST, and may include occasional overtime. Paid training of up to 3 weeks is provided.