Practice Support Specialist I - Patient Care & Scheduling

Optum; Wellesley (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, Vision, Life/AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Voluntary Benefits

Job summary

Optum is seeking a Practice Support Assistant I to join the team at Atrius Health in Wellesley, MA. The role supports the medical team with scheduling, patient outreach, data collection and documentation while delivering excellent customer service.

Responsibilities include onboarding support, appointment coordination, check-in/check-out, and participation in quality improvements. Schedule is full-time, Monday–Friday within 8am–6pm business hours.

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service or healthcare experience.
• Access to reliable transportation required.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare experience

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Office

Scheduling software

Electronic medical records (Epic)

Job description

Optum is seeking a Practice Support Assistant I to join the team at Atrius Health in Wellesley, MA. The role supports the medical team with scheduling, patient outreach, data collection and documentation while delivering excellent customer service.

Responsibilities include onboarding support, appointment coordination, check-in/check-out, and participation in quality improvements. Schedule is full-time, Monday–Friday within 8am–6pm business hours.