Remote Part-Time Patient Care Coordinator

Dovetail Health Inc.; Quincy (MA); Remote; USD 22,000 - 40,000; Part time

Job summary

UnitedHealth Group in Massachusetts is seeking a part-time Patient Service Representative to handle incoming patient inquiries, schedule appointments, and ensure accurate patient records. The role offers remote work with on-site training at Quincy locations, and requires 32 hours per week within standard business hours.

The ideal candidate will have 1+ year in healthcare/medical settings, EMR familiarity, and proficiency with Outlook/Teams/Word/Excel.

Qualifications

• High School Diploma / GED OR Equivalent Work Experience
• Must be 18 years of age OR older
• 1+ years of experience working in a medical, healthcare or medical insurance setting
• EMR experience and/or aptitude to master EMR based on other technology experience
• Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms
• Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration
• Able to complete up to 3 weeks of training on-site at one of our Quincy locations (Congress or Hancock Street)
• This position is part-time (32 hours a week) Monday, Tuesday, Wednesday & Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime

Responsibilities

• Screens all incoming patient inquires to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members
• Courteous, friendly, problem solver with customer service, patient focused communication
• Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines
• Advocates for patients as appropriate
• Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary
• Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff
• Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients
• Understand all documents and processes
• Reviews and facilitates the updating of missing /outdated information in the patient record
• Develops and maintains effective and efficient communication with the patient, interdisciplinary team
• Reviews department appointment schedules to ensure clinic utilization is optimized
• Assists with data collection activities (e.g., no show reports, telephone statistics)
• Participates in problem solving activities focusing on productivity and quality
• Works with supervisors to ensure continuous improvement of the department
• Participates in special projects and ongoing programs
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Problem solving

Education

High School Diploma / GED

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

EMR experience

Epic (preferred)

Job description

UnitedHealth Group in Massachusetts is seeking a part-time Patient Service Representative to handle incoming patient inquiries, schedule appointments, and ensure accurate patient records. The role offers remote work with on-site training at Quincy locations, and requires 32 hours per week within standard business hours.

The ideal candidate will have 1+ year in healthcare/medical settings, EMR familiarity, and proficiency with Outlook/Teams/Word/Excel.