Senior Patient Access Specialist II - Remote

Optum; Boston (MA); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Service Representative II to support access for patients in a fast-paced call center environment. You will handle inquiries, assist with appointments, and collaborate with clinicians to improve patient flow and satisfaction.

Ideal candidates bring 2+ years of clinical or medical call center experience, strong communication, and a commitment to privacy. The role offers telecommuting options for those near MA offices.

Qualifications

• High School Diploma or GED required.
• 2+ years of clinical experience and/or medical call center experience.
• Preferred EMR experience (EPIC) and familiarity with patient documents.
• Strong problem solving and compassionate patient management skills.

Responsibilities

• Answer incoming patient inquiries via phone, online messages, or other channels.
• Determine whether issues can be handled by a Patient Service Representative or escalated.
• Provide excellent customer service and maintain patient-focused communication.
• Assist with appointment management and care coordination per department guidelines.
• Protect patient privacy and comply with HIPAA and privacy policies.

Skills

Clinical experience

Medical call center experience

Education

High School Diploma/GED

Job description

Optum is seeking a Patient Service Representative II to support access for patients in a fast-paced call center environment. You will handle inquiries, assist with appointments, and collaborate with clinicians to improve patient flow and satisfaction.

Ideal candidates bring 2+ years of clinical or medical call center experience, strong communication, and a commitment to privacy. The role offers telecommuting options for those near MA offices.