Patient Care & Scheduling Specialist I

Dovetail Health Inc.; Wellesley (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Atrius Health, part of the Optum family, seeks a Practice Support Assistant I to join our care teams in Wellesley, MA. You’ll deliver outstanding customer service and support the patient–clinician relationship while handling administrative tasks.

Responsibilities include scheduling, data collection, referrals, check-in/check-out, and forms processing; you’ll collaborate with supervisors, lead huddles, and participate in quality improvement projects.

Qualifications

• High School Diploma or GED required.
• 6+ months of customer service or healthcare experience.
• Access to reliable transportation.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service experience

Healthcare experience

Microsoft Office

Scheduling software

EMR systems (Epic)

Problem solving

Patient management

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Atrius Health, part of the Optum family, seeks a Practice Support Assistant I to join our care teams in Wellesley, MA. You’ll deliver outstanding customer service and support the patient–clinician relationship while handling administrative tasks.

Responsibilities include scheduling, data collection, referrals, check-in/check-out, and forms processing; you’ll collaborate with supervisors, lead huddles, and participate in quality improvement projects.