Remote Patient Care & Support Specialist

SuperCare Health; Apache Junction (AZ); Remote; USD 19,906 - 33,200; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

A healthcare solutions provider is looking for a Customer Care Specialist in Arizona. This remote role involves delivering exceptional customer service to clients and patients, handling orders, and ensuring medical eligibility. Candidates should have experience in medical supply and excellent customer skills. Bilingual Spanish is preferred. The position offers a range of benefits including medical, dental, and paid training, with compensation based on experience.

Qualifications

• Must maintain a positive attitude and approach in providing excellent customer service.
• Experience in managing multiple tasks and prioritizing responsibilities.
• Knowledge of medical supply products and insurance coverage.

Responsibilities

• Provide excellent service to all customers including patients and healthcare professionals.
• Manage incoming phone calls and customer orders for medical equipment.
• Verify medical necessity and eligibility with insurance providers.

Skills

Excellent Customer Service skills

Detail oriented

Bilingual Spanish Preferred

Fundamental Computer Skills

Education

Experience with Medical Supply Company

Knowledge of diagnosis and Medical terminology

Previous Management/Supervisor or Lead experience

Proficiency in Microsoft Word, Outlook, and PowerPoint

Experience in healthcare, medical and/or HME industry

Job description

A healthcare solutions provider is looking for a Customer Care Specialist in Arizona. This remote role involves delivering exceptional customer service to clients and patients, handling orders, and ensuring medical eligibility. Candidates should have experience in medical supply and excellent customer skills. Bilingual Spanish is preferred. The position offers a range of benefits including medical, dental, and paid training, with compensation based on experience.