Remote Patient Services & Referral Coordinator

Dartmouth Health; Lebanon (NH); Remote; USD 25,000 - 38,000; Full time

Benefits offered by this job

Fully remote

Job summary

Dartmouth Health is seeking a Remote Referral & Scheduling Coordinator to respond to patient calls, greet patients, process forms and schedule appointments across DH specialists.

You will manage referral queues, authorize procedures, coordinate with providers, and support staff with patient communications while ensuring timely care.

Requires high school diploma and 1 year in a provider office; strong communication, attention to detail, and ability to handle multiple tasks.

Qualifications

• High school diploma or equivalent with 1 year experience in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.

Skills

Excellent communication

Attention to detail

Prioritize multiple tasks

Interacting with providers

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a Remote Referral & Scheduling Coordinator to respond to patient calls, greet patients, process forms and schedule appointments across DH specialists.

You will manage referral queues, authorize procedures, coordinate with providers, and support staff with patient communications while ensuring timely care.

Requires high school diploma and 1 year in a provider office; strong communication, attention to detail, and ability to handle multiple tasks.