Referral & Scheduling Coordinator

Dartmouth Health; Manchester (NH); On-site; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking an Administrative Support/Referral Specialist to handle referrals, scheduling, and patient communications in Manchester, NH.

You will greet patients, process forms, respond to calls, and coordinate with providers to ensure timely services. The role requires attention to detail, solid computer skills, and the ability to multitask in a busy clinic environment.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, assists with forms and use of technology.
• Assesses patient needs and processes requests for prescriptions, forms, or appointments.
• Reviews daily schedules and reschedules to keep all slots filled.
• Completes follow-up tasks such as scheduling labs or external procedures.
• Handles incoming calls, takes messages, and transfers as needed.
• Monitors messages and faxes to determine proper action in a timely manner.
• Completes authorizations and pre-certifications for external and stat procedures.
• Reviews provider schedules and follows up with patients as needed.
• Supports providers and staff with patient questions and concerns.

Skills

Communication skills

Organizational skills

Computer literacy

Multitasking

Education

High school graduate or equivalent

Job description

Dartmouth Health is seeking an Administrative Support/Referral Specialist to handle referrals, scheduling, and patient communications in Manchester, NH.

You will greet patients, process forms, respond to calls, and coordinate with providers to ensure timely services. The role requires attention to detail, solid computer skills, and the ability to multitask in a busy clinic environment.