Clinical Office Coordinator - Referrals & Scheduling

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Retirement plans

Job summary

Dartmouth Health is seeking an organized, detail-oriented admissions/ referral specialist to respond to patient calls and greet patients for appointments. The role involves processing referrals, scheduling tests and procedures, and coordinating with clinicians and outside specialists.

The ideal candidate has a high school diploma with at least one year in a provider office, strong insurance knowledge, and excellent communication skills to interact with patients, staff, and insurers.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s) and assists with forms.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling and staffing; adjusts as needed.
• Completes follow up tasks such as booking appointments, scheduling labs or external procedures.
• Monitors and responds to calls and messages from providers, staff, and patients; routes as needed.

Skills

Insurance knowledge

Interpersonal skills

Multitasking

Computer literacy

Education

High school diploma

Job description

Dartmouth Health is seeking an organized, detail-oriented admissions/ referral specialist to respond to patient calls and greet patients for appointments. The role involves processing referrals, scheduling tests and procedures, and coordinating with clinicians and outside specialists.

The ideal candidate has a high school diploma with at least one year in a provider office, strong insurance knowledge, and excellent communication skills to interact with patients, staff, and insurers.