Remote Clinical Secretary - Referrals & Scheduling

Dartmouth Health; Manchester (NH); Remote; USD 25,000 - 38,000; Full time

Job summary

Dartmouth Health is seeking a remote Referral Coordinator to respond to patient calls, schedule appointments, and support staff in communicating with patients and physicians.

You will manage referral work queues, authorize pre-certifications, and ensure timely coordination of tests and external procedures, while delivering compassionate, accurate information to patients and providers.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed.
• Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
• Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.

Skills

Insurance terminology

Communication

Computer skills

Task prioritization

Provider interaction

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking a remote Referral Coordinator to respond to patient calls, schedule appointments, and support staff in communicating with patients and physicians.

You will manage referral work queues, authorize pre-certifications, and ensure timely coordination of tests and external procedures, while delivering compassionate, accurate information to patients and providers.